Refund Policy

✓ We stand behind every key we sell. If your key doesn’t work, we will replace it — no questions asked.

Digital Product Policy

Since our products are digital license keys delivered instantly, we are generally unable to offer cash refunds once a key has been delivered. However, we have a comprehensive replacement guarantee.

Replacement Guarantee

You are eligible for a free key replacement if:

• The key is invalid or returns an activation error.
• The key has already been used by someone else.
• The key does not match the edition you purchased.
• Microsoft has revoked the key due to an error on our end.

How to Request a Replacement

Contact our support team at support@softkeystore.com with:

• Your order number
• The key you received
• A screenshot of the activation error (if applicable)

We process replacement requests within 1 hour during business hours.

Cash Refunds

Cash refunds are issued only if we are unable to provide a working replacement key within 24 hours. In that case, a full refund will be processed to your original payment method within 3–7 business days.